Customer

The quality and efficiency of our solutions are of the utmost importance to us. Our customer is our king. Really.

We believe that our price is favourable for our customer. Our hourly rates, although not the lowest on the market, are competitive. In our opinion, a more significant contributor than daily rate which affects the overall price is the number of hours needed to implement a solution. Our experience enables us to focus on value added areas, thus relieving project budget from unproductive activities. Additionally, thanks to the utmost conservative financing of the company there is no pressure on us to continuously increase revenues and profitability. In our opinion, it is this pressure that, more often than not, causes the overall solution price inflation and/or quality issues. 

We bill only the net time spent on project. Neither cigarette nor any other breakes are included in our time sheets. Nor is the time during which we are unable to work because of issues on our customer's side. We are aware that this can happen and we do not penalize our customers for that.

Usually our consultants do not work for more than one customer at a time. Thus our customer gets our full attention.

Most of our customer related work is executed by our team members from the comfort of their homes. We visit our customer only if a project, task, or customer requires us to do so. 

If our customer is not satisfied with what we have provided, we are ready to provide a discount up to 100% of the invoiced amount. We are happy that we have never had to issue a single credit note throughout the whole history of our company.

We know that some organizations, especially in German-speaking countries, require liability insurance from their suppliers for damages caused. Our company does not have any such insurance and does not plan to have it in the future either. We help our customers as best as we can. We do not harm them, intentionally or not.

We expect our bills to be paid on time. If our customer is not able to pay as agreed, all we need is a short notice. We will certainly be able to extend the credit period, we just need to know in advance.

We accept Bitcoin.